The Connect Chat Module utilizes an Ai Bot to interact with shoppers on a Dealership website in order to capture more leads and improve your website experience. Connect Chat is trained to follow several different shopper flows, based on keywords and context, allowing it to respond to any number of visitor intents. This, combined with ongoing machine learning, enables it to respond quickly and efficiently while maintaining a casual and conversational tone.
Placement and positioning
The chat module may appear inside of the Connect widget as well as outside of the widget, presented as a tab which you can adjust to appear on the bottom on the screen, the right side, or the left side. Read more about Chat icon positioning on your dealer website. Learn more about the chat placement and positioning on mobile and desktop.
There are several user flows pre-programmed into the Chat including lease, finance, service inquiries, and book an appointment. A shopper can easily input and search for a stock or VIN and begin a conversation about a specific vehicle.
There is also a dedicated flow for advanced features: When a shopper discusses advanced features, such as captain seats or engine power, Chat searches the details of the vehicle in question to determine if it can respond to the question. If it cannot, it offers to put the visitor in touch with an inventory expert, directly responding to their need.
The optimal implementation of our Chat Module is to launch live within with Connect widget in the lower right hand corner of the screen.
However, when onboarding to the AutoLeadStar platform, sometimes dealerships have existing Chat services on their website in this general area which they would like to continue using. Read more about how Connect can support and integrate with other Chat providers.
**For Toyota dealers using Connect, events will automatically be fired and sent to Google Analytics according to TDDS compliance. These events include:
tradeInImpression tradeInVehicleIndicated tradeInFormInitiation tradeInStart tradeInComplete tradeInFormSubmission tradeInApptSet chatImpression chatClick chatMessage chatLead chatClosed