The optimal implementation of Connect by AutoLeadStar is to launch live with our engagement widget in the lower right hand corner of the screen. Our testing has shown this is the optimal area for onsite conversion and engagement.
However, when onboarding to the AutoLeadStar platform, sometimes dealerships have existing Chat services on their website in this general area which they would like to continue using. Read more about our Connect Chat Module here.
In order to avoid potential onsite overlaps between the Connect widget and the existing chat services on a website, there are 3 options:
- Replace your existing chat with the Connect ChatBot
- Move your existing chat to the left side of the screen (your CSM can help you with this)
- Integrate your existing chat into the Connect widget, housed on the right side
Using Connect With My Existing Chat
AutoLeadStar is able to support several chat providers for dealers who wish to keep their existing chat, but still use the Connect widget. When onboarding to Connect, you may tell your Customer Success manager which chat provider you use and they can integrate your chat within the Connect Widget. This way, when an onsite shopper clicks the chat option, your existing chat provider will trigger within the AutoLeadStar widget.
Chat Providers We Integrate With
- Contact at Once
- Engage to Sell
- Dealer Inspire Conversations
- Live Chat
- Active Engage
- Car Chat 24
- Dealer eProcess
- Path/ Digital Air Strike
- Apex Chat
**For Toyota dealers using Connect, events will automatically be fired and sent to Google Analytics according to TDDS compliance. These events include:
tradeInImpression tradeInVehicleIndicated tradeInFormInitiation tradeInStart tradeInComplete tradeInFormSubmission tradeInApptSet chatImpression chatClick chatMessage chatLead chatClosed